SDS - Internal Processes
@ Cynthia Belleza | Thursday, Jan 1, 2015 | 1 minutes read | Update at Thursday, Jan 1, 2015

Process definition for the project management sector

  • My role: Process Definition

  • Employed by: State Information Technology Agency (ATI)/ Secretary of Social Defense (SDS)

When I was invited to work in SDS’s Project Planning Division, I realized that the sector needed to understand which role it played in the organization. With this goal, I facilitated the elaboration of a strategic plan and the definition of internal processes. As the result of this work, the sector moved up the org chart, getting more attention and respect from the other sectors and State Secretaries.

Steps:

  • Identify artifacts, clients, and stakeholders;
  • Interview all clients and understand their necessities related to deliverables;
  • Adapt our products to satisfy the discovered necessities;
  • Interview some stakeholders to understand how they see the sector and what they expected from us;
  • Test product prototypes with clients;
  • Review test results;
  • Update products.
  • Stategic Planning

Stategic Planning

  • Process - First version

Process - First version

  • Process - Final version

Process - First version

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Cynthia Belleza's Portfolio
Passionate about organization, understanding people needs and storytelling

About Me

Hi, I’m Cynthia Pimentel Belleza Bernardino (aka Cynthia Belleza).

With a background in Computer Science with focus in User-centered Design, I am fascinated by designing for interaction.

My passion for understanding the user needs started early, in the university, when I became with a hobby: evangelizing friends on user focus. Nowadays is difficult stay on a place or navigate on web and don’t came with a lot of complains about the experience and how that can be done in a better way.

This web porfolio is not intended to be an extensive list and, due to non-disclosure agreements, I can’t share detailed aspects.

I am currently based in Brazil and am looking for a full-time position in information architecture, product design, user experience strategy and/or research. If you have any questions about the projects included here or any other aspects of my professional experience, please feel free to contact me at any time.